IT failures and an inability to cope with the volume of calls led to the early termination of an Her Majesty’s Revenue and Customs contract with supplier Concentrix, according to a spending watchdog.
The government’s timeline for implementing plans to digitise record keeping and reporting of tax is “wholly unrealistic” and should be delayed until at least 2019-20, the House of Commons Treasury Committee has said.
Governments need to stop relying on outsourcing and make sure they have competent public servants who can deal with technology, the former leader of the Australia’s Digital Transformation Office has said.
Civica CEO Wayne Story says company remains in ‘middle tier’ of suppliers as it launches new digital division
Civica is large enough to take on big transformation government projects but small enough to be seen as “part of the team”, chief executive Wayne Story has said at the launch of its dedicated digital division.
Government digital teams need to make more use of technical writers to help technology teams and allow others to concentrate on transformation, a Government Digital Service staffer has said.
The prime minister Theresa May has announced plans to improve online advice and information on mental health and increase the use of digitally assisted therapies.
A former NHS IT director at a Surrey NHS trust who accepted bribes in exchange for the award of IT contracts has been jailed for three and a half years.
A third of UK council websites have not passed the first stage of Socitm’s annual test to assess their accessibility to people with disabilities.
The Government Digital Service has upgraded the public Application Programming Interface for GOV.UK Notify based on the results of user research carried out during its private beta.
The cross-government network for civil servants specialising in procurement is recruiting for a number of senior digital and technology roles for people, including the position of commercial director of IT for HMRC.
The association of IT and digital professionals in local government has announced its plans for 2017 research and policy projects.
As the New Year approaches, PublicTechnology takes a look at what we might expect in the world of digital government in 2017.
The Home Office service design team is building a common language help different teams in the department communicate more simply and clearly.
The Home Office has created a deputy director position on its live services team to manage a new strategic service desk and develop a cyber security operations centre.
Local government is struggling to make the best use of citizen data due to incompatible technology infrastructure, lack of budget and siloed data sources, according to a report.
Amazon Web Services has this week opened its first London region, joining Microsoft and IBM in boosting its UK-based cloud data centre offering and aiming at securing public sector customers.
The Government Digital Service's director general Kevin Cunnington has offered PublicTechnology's sister publication Civil Service World an insight into his goals for next year, taken a look back on 2016 - and spilled the beans on his favourite Christmas gift - as part of CSW's annual permanent secretary round...
The government has not achieved predicted savings through shared purchasing of common goods and services due to “overambitious targets, poor planning, inadequate data and lack of buy in”, a report has said.
Just 39% of metropolitan councils provide a good or very good service for people to apply for housing online, according to the latest results from Socitm’s Better Connected survey.
Three-quarters of GOV.UK content is looked at by less than 10 people a month, according to figures from the Government Digital Service.
Local authorities are being asked to partner in the development of a service that will manage and monitor people’s consent to data-sharing, in a bid to ease compliance with new European Union data protection rules.