Digital chief lifts lid on how HMRC pulled off the biggest tax change in 70 years without anyone noticing
Interim CDIO Mike Potter also discusses how the department is leading the way on mobile apps and blockchain, and why he wants a tax service built around life events
Starting at the right end of digital care: Place-based and citizen centric care is a task for GDS and NHS Digital
Jos Creese, independent digital consultant and principal Analyst for Eduserv, says that technology should promote fundamental change in our care services – and argues that this is the responsibility of everyone from local providers to central government.
A secure cross-Whitehall WiFi service will be available in government buildings in early 2017 as part of private beta testing, the Government Digital Service has announced.
The Royal Borough of Greenwich is best known for its nautical history, but the council’s digital team is now setting its course for super-fast connectivity and cutting-edge technologies. Gill Hitchcock reports.
Three-quarters of GOV.UK content is looked at by less than 10 people a month, according to figures from the Government Digital Service.
The contract for BT’s network for integrated voice and data communications across Surrey and Berkshire has been extended until 2021, as Surrey County Council claims it is on track to save £3.5m.
Artificial intelligence could transform the public sector, but adoption has been slow. As the Government Office for Science publishes its report into the subject, Richard Sargent, director of ASI and former performance lead at the Government Digital Service, says leadership and culture will be crucial for success.
The Government Digital Service has started addressing accessibility issues with PDFs on GOV.UK following a survey of assistive technology users.
Soctim, the body that represents public service ICT professionals, has announced which digital services it will review in the next round of its survey of councils’ online performance.
The government must proceed with caution when considering regulation of the Internet of Things and realise a one-size-fits-all approach may not be appropriate, an academic from a leading IoT research group has said.
Scott Moore, business analyst for the Scottish Improvement Service, won a Socitm scholarship to research digital public service trend in Seoul during the summer. Here he looks back on he learnt during his summer investigating the city’s digital transformation.
Local government needs to move away from piloting digital services on the periphery of their work and focus on building digital in from the start, a conference has heard.
Rotherham Metropolitan Borough Council has set out plans to bring all digital activity under one roof in a new digital strategy.
The Scottish government is advertising for a chief digital officer for social security for the second time this year as it gains control of benefit systems.
The slow roll-out of the government’s identity assurance programme Verify is holding the UK’s progress towards e-government back, according to Cagemini.
HMRC has cut down call-handling times by two minutes by automating manual processes, as tax authority announces plans for an Automated Delivery Centre to build robotics.
Digital suppliers are struggling with the process for invoicing government departments and risk losing out on payment due to the length of time it takes to get a purchase order for the work, research has shown.
Surrey and Borders Partners NHS Trust has launched a £5m trial of Internet of Things technologies to improve healthcare for people with dementia.
The Government Digital Service is beta testing ways to improve how government sends out letters, saying that automation could cut the cost of sending a letter from £3 to 29p.
The government has said it intends to have a prototype pensions dashboard by March 2017, and that it will consider regulating companies if they don’t volunteer to participate.
The Department of Health has announced an academy to train NHS staff in digital skills along with a suite of new digital services for patients in an effort to fast-track the NHS’ move to digitisation.
The majority of local authorities assessed by a content management company are failing to write online content that would be easily understood by 13- to 15-year-olds.