Digital chief lifts lid on how HMRC pulled off the biggest tax change in 70 years without anyone noticing
Interim CDIO Mike Potter also discusses how the department is leading the way on mobile apps and blockchain, and why he wants a tax service built around life events
The availability of public sector services through digital self-service is predicted to grow 310% over the next three years, according to new research.
The jury is “still out” on the government’s attempts to get citizens using digital public services by default, Mike Bracken has acknowledged.
The UK public sector is the only one in Europe to provide mobile-friendly websites across domains, according to research released by the European Commission.
UK local authorities last year issued almost four times the number of mobile devices than in 2010, according to research.
A digital transformation project by Norfolk County Council is running almost 5% over budget after delays which threaten the council’s Public Service Network accreditation.
Central government is set to launch a national procurement allowing public sector bodies to access infrastructure capable of carry voice and video calls as well as data.
The proportion of citizens using the internet weekly to check information about government services doubled between 2013 and 2014, according to new data.
The industry representative group for the Public Services Network is rebranding itself in order to campaign on wider issues relating to information services in the public sector.
Phil Gibson, head of trade organisation PSNGB, talks to PublicTechnology about the implications of today’s general election victory for the Conservative Party – and how continuing austerity is likely to drive further transformation of public service delivery through digital technology.
Plans unveiled yesterday to remove barriers to cross-border data sharing could help the development of public services, according to the European Commission.
The Local Government Association has launched an online resource for council staff to access guidance on using social media.
A London borough is set to join a tender for a shared content management system (CMS) with two neighbours to enable mobile access to its website.
Teenagers are more willing to share their personal data with public bodies than with private companies – including their service providers - according to new research.
How strong support from the leaders of a public service body gave staff the courage to create a successful social media campaign.
A number of joint bids from groups of councils are among 27 which have won a share of £390,000 from the Local Government Association for digital transformation projects.
Government deputy chief technology officer Magnus Falk outlines what government organisations should be doing to improve digital services.
Whitehall digital officials are preparing and testing plans for the next stage of government as a platform (GaaP) for May's incoming government to consider.
Channel shift also requires a step change in attitude towards customer service from the public sector, according to a recent webchat.
Local government's progress on digital transformation is too slow for it to save council services, according to this year’s detailed review of council websites by Socitm.
Does your council appear on this year’s list of top performing council websites produced by Socitm?
A council in the Midlands estimates that it will make productivity savings of £4.7m a year by issuing social care employees with tablets.