How DWP hired 13,500 new work coaches – without meeting a single one
Faced with a Herculean hiring drive as coronavirus restrictions took hold, the department could not recruit candidates in the usual ways. PublicTechnology finds out it what did instead.
Borders and benefits – which government tech initiatives got a Budget boost?
A rundown of the departments and programmes that received support for digital ambitions
The business case for IT upgrades and a surfeit of sign-ins – five things we learned about the future of digital government
At techUK’s recent annual public sector tech conference, government’s digital leaders discussed...
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Bringing Twitter into the classroom at the University of Nottingham
Associate professor Dr Roger Kerry tells Gill Hitchcock that social media should be a natural part of higher education
Interview: NHS Digital director on ‘the power of technology to transform patient care’
Eve Roodhouse talks to PublicTechnology about the organisation’s 2018 plans, the impact of WannaCry – and how an app has helped her family’s dental regime
Bursting the bubble – the ethics of political campaigning in an algorithmic age
The ICO’s investigation into the use of data and analytics in campaigning is likely to prompt the creation of a new code of conduct for political parties, according to information commissioner Elizabeth Denham
Are confusing bid notices leading to ‘bad outcomes’ for government digital projects?
Research from digital specialist dxw finds that suppliers on key digital framework find most opportunity notices lack clarity on customer needs, desired outcomes, and budget
Reform digital head on the potential AI backlash and why service design is ‘not just about the citizen’
PublicTechnology talks to the think tank’s digital and data specialist Eleonora Harwich about how AI could help eradicate disparity in the quality of healthcare and why GDS needs to focus more on the needs of its colleagues in Whitehall
The art of designing a rational service for irrational taxpayers
Dacorum Borough Council in Hertfordshire has redesigned its council tax service to better work with ‘the quirks of how we actually think’. Gill Hitchcock finds out more
Driverless pods, smart sensors, and citizen apps – inside the plan to future-proof Milton Keynes
In a town gaining 40,000 extra citizens each decade, the council's strategy chief Geoff Snelson tells PublicTechnology why smart-city ideas and technology need to be an intrinsic part of planning for the short- and long-term future
Why a stint in Whitehall is a 'massive career-maker' for digital leaders
Stephanie Wilson of public-sector recruiter GatenbySanderson tells PublicTechnology about the challenges and rewards of looking for the talent to drive the government's digital transformation
No longer a ‘framework factory’ – inside CCS tech chief’s plans to progress the procurement paradigm
Procurement agency’s technology category director discusses ongoing work to drive Whitehall transformation programmes and ambitions to expand into new areas
‘It would be ludicrous to make digital policy in a way that wasn’t digital’ – Labour MP's crowdsourced plan for the UK’s technology future
Shadow digital minister Liam Byrne launches ‘slightly mad experiment’ to help set the party’s digital agenda
The ten key questions – and nine answers – facing the public sector on GDPR
With less than six months until new data-protection law is introduced, PublicTechnology hears from regulators and data professionals across central and local government about what they see as the major challenges facing them between now and 25 May
Hampshire County Council uses tech to tackle loneliness
Hampshire’s director of adults’ health and care Graham Allen talks to Gill Hitchcock about using IT to relieve loneliness among the county’s older population and where he finds inspirational digital ideas
‘This does not feel like a good thing’ - G-Cloud suppliers see opportunity and alarm in framework’s extension
Providers ambivalent as CCS and GDS head into a crucial period - one that will bring a potential £1.5bn opportunity, but lots of uncertainty too
Take this tablet - GPs to offer apps on prescription
The first app library to be integrated in the workflow of GPs is shortly to launch. Rachel Pugh finds out more
‘Running towards change’ – government uses Budget to bet big on digital and data
A comprehensive round-up of a wide range of measures that commit more funding, create new bodies and programmes, and change the legislative landscape of public sector technology
Nonsense or necessity? Doctors divided on NHS e-Referrals
With the deadline for going paperless less than a year away, Gill Hitchcock finds that front-line workers have differing views on health service’s tech systems
Interview: Tony Singleton on two decades at the forefront of digital government
After calling time on a long civil-service career earlier this year, the former Directgov and GDS leader discusses how digital government has evolved during the 20 years he spent as one of its leading advocates
Virtual mortgages and online divorces – the future of government digital services
Resilience and efficiency minister Caroline Nokes discusses the UK’s progress to date in the digital government space, and where its priorities lie now
Digital transformation reaches the parish council
Some 42.6% of all gov.uk domains are now owned by the lowest rung of government. PublicTechnology examines the data to find out what else is new - and what has disappeared from view - in a busy year of comings and goings for government websites
Which UK councils are leading the ‘urbantech’ revolution?
Local authorities must invest in AI and smart technology to overcome a multibillion-pound funding gap, a new report claims. Which cities and regions are ahead of the pack?
Consistency, transparency, and an end to gerrymandering – what government IT suppliers want
A range of IT providers tell PublicTechnology what they would like to see during a defining period for the Crown Commercial Service