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The potential for technology to embed and amplify systemic biases is seen as one of the biggest inherent risks of deploying AI and automation at scale. PublicTechnology talks to experts about the key issues and how they can be addressed

In the last few years, the UK tax agency has automated millions of processes and it has ambitions to grow its use of AI into new areas. Tim East, CIO of customer compliance, tells PublicTechnology about the department's plans

Government’s largest department was an early mover in the automation space and, in the last two years, has seen the benefits of process automation

A few years ago, artificial intelligence was barely on the public sector’s radar. Now, it is one of the most-discussed topics in all of government. To kick off our dedicated AI Week, PublicTechnology examines where we are, and how we got here

Director general Alison Pritchard showed off her sideline as a comedy writer and performer at annual digital government shindig

Politicians and civil servants hit back at reports concerning analytics programme

The annual report on the Government Major Projects Portfolio includes assessments of a range of big-ticket IT initiatives. We take a closer look at three experiencing differing fortunes

As the Department for Education refashions itself as a delivery department, its chief digital officer Emma Stace tells PublicTechnology she is determined to make digital ‘just the way we do things round here’

Onlookers are asking why the chatbot created by Babylon Health – which provides the GP at Hand service – is offering such different guidance to men and women.  But the company tells PublicTechnology its service is working as intended.

Digital-first appointments are delivering the biggest improvement in access to GPs for 10 years, Stratford medical director Dr Bhupinder Kohli tells Gill Hitchcock

Durham County Council's head of digital Alan Patrickson lifts the lid on the authority’s citizen-focused five-year transformation journey

With free movement now set to end abruptly on 31 October, Home Office remains unable to answer key questions

Whitehall’s outlay on consultants and temporary workers rose by £267m in FY19

Government's new Innovation Strategy set out ambitious proposals to update processes, eliminate ageing kit, and embrace emerging technologies. PublicTechnology caught up with GDS innovation head Sue Bateman to find out more

Scotland’s Falkirk Council is using open geospatial data to help families find school lunch clubs and other resources. Gill Hitchcock reports

After signing a cooperation agreement with GDS, GovTech Singapore’s CEO Kok Ping Soon tells PublicTechnology about how the two agencies can learn from one another 

The messaging service’s product manager discusses how it plans to expand

Gill Hitchcock reports on how government, councils and tech developers can remove the obstacles to digital inclusivity for people with dementia

PublicTechnology talks to CCS technology director Niall Quinn and a selection of suppliers about the future of IT procurement

Data shows more and more services are accessing data sets

PublicTechnology talks to the departmental CDIO about her work to transform the working practices and service delivery of the UK tax authority, and why improving diversity starts with leaders who are self-aware