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PublicTechnology’s biggest stories of the year

29 December 2022

A reminder of the shocks, scandals and success stories that shaped the world of government technology in 2022

Valuable advice – inside the Government Office for Technology Transfer
21 December 2022

The newly established GOTT aims to help agencies realise the value of their assets. Its chief...

Common complaints – why the ICO is considering revamping FOI casework
7 December 2022

A ‘perfect storm’ of factors helped create a significant backlog of information-access...

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AI Week: A bias view

2 October 2019

The potential for technology to embed and amplify systemic biases is seen as one of the biggest inherent risks of deploying AI and automation at scale. PublicTechnology talks to experts about the key issues and how they can be addressed

AI Week: Automation makes work less taxing for HMRC

1 October 2019

In the last few years, the UK tax agency has automated millions of processes and it has ambitions to grow its use of AI into new areas. Tim East, CIO of customer compliance, tells PublicTechnology about the department's plans

AI Week: DWP reaps robotic rewards

1 October 2019

Government’s largest department was an early mover in the automation space and, in the last two years, has seen the benefits of process automation

 

AI Week: How government learned to stop worrying and love AI

30 September 2019

A few years ago, artificial intelligence was barely on the public sector’s radar. Now, it is one of the most-discussed topics in all of government. To kick off our dedicated AI Week, PublicTechnology examines where we are, and how we got here

Comedians code – GDS head’s best gags from Sprint 19

26 September 2019

Director general Alison Pritchard showed off her sideline as a comedy writer and performer at annual digital government shindig

‘This is absolutely not about gathering personal data for political purposes’

24 September 2019

Politicians and civil servants hit back at reports concerning analytics programme

Are government's major tech projects on track?

20 September 2019

The annual report on the Government Major Projects Portfolio includes assessments of a range of big-ticket IT initiatives. We take a closer look at three experiencing differing fortunes

'Designating services as digital is increasingly a hindrance' – DfE's Emma Stace on working across organisational boundaries

18 September 2019

As the Department for Education refashions itself as a delivery department, its chief digital officer Emma Stace tells PublicTechnology she is determined to make digital ‘just the way we do things round here’

Gender bias concerns raised over GP app

13 September 2019

Onlookers are asking why the chatbot created by Babylon Health – which provides the GP at Hand service – is offering such different guidance to men and women.  But the company tells PublicTechnology its service is working as intended.

How online triage is transforming access to NHS GPs in east London

3 September 2019

Digital-first appointments are delivering the biggest improvement in access to GPs for 10 years, Stratford medical director Dr Bhupinder Kohli tells Gill Hitchcock

Apps, automation and allotments

28 August 2019

Durham County Council's head of digital Alan Patrickson lifts the lid on the authority’s citizen-focused five-year transformation journey

Concern and confusion grows over settled status scheme

23 August 2019

With free movement now set to end abruptly on 31 October, Home Office remains unable to answer key questions

Major digital programmes prompt surge in government spending on temps

16 August 2019

Whitehall’s outlay on consultants and temporary workers rose by £267m in FY19

Can the GDS innovation strategy deliver a lasting legacy for government?

14 August 2019

Government's new Innovation Strategy set out ambitious proposals to update processes, eliminate ageing kit, and embrace emerging technologies. PublicTechnology caught up with GDS innovation head Sue Bateman to find out more

How open data is helping Falkirk halt summer ‘holiday hunger’

6 August 2019

Scotland’s Falkirk Council is using open geospatial data to help families find school lunch clubs and other resources. Gill Hitchcock reports

Interview: Singapore’s digital chief on redesigning government around ‘moments of life’

26 July 2019

After signing a cooperation agreement with GDS, GovTech Singapore’s CEO Kok Ping Soon tells PublicTechnology about how the two agencies can learn from one another 

‘We fought hard to work in a different way’ – how GOV.UK Notify flourished with a small team

15 July 2019

The messaging service’s product manager discusses how it plans to expand

Making digital dementia-friendly

11 July 2019

Gill Hitchcock reports on how government, councils and tech developers can remove the obstacles to digital inclusivity for people with dementia

Beyond G-Cloud – what next for government tech procurement?

9 July 2019

PublicTechnology talks to CCS technology director Niall Quinn and a selection of suppliers about the future of IT procurement

Government usage of data registers shoots up

24 June 2019

Data shows more and more services are accessing data sets

Interview: HMRC digital chief Jacky Wright on insourcing, inclusivity, and the ‘teething pains’ of transformation

12 June 2019

PublicTechnology talks to the departmental CDIO about her work to transform the working practices and service delivery of the UK tax authority, and why improving diversity starts with leaders who are self-aware

 

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