The 20 best UK local authority websites 2015

Written by Colin Marrs on 1 March 2015 in News

Does your council appear on this year’s list of top performing council websites produced by Socitm?

The professional body for public sector ICT professionals produces the list from ratings given by a panel of reviewers.

Four factors contribute to the Better Connected star ranking of a council website:

  • The number of customer journeys for top tasks that meet the Better connected standard according to type of council);
  • The number of usability criteria that meet the Better connected standard (navigation of top tasks, use of search engine, use of A to Z index, accessibility) – maximum of four;
  • The overall reviewer rating – from 1 (poor) to 3 (very good)
  • The mobile assessment: four star sites only must achieve the mobile standard

See if your council’s website is among this year’s top sites (years in brackets refer to councils’ last appearance on the list). Sites appear in alphabetical order - click through to view the websites.

Argyll & Bute (2013)

Blaby DC (2014)

Bristol City (2011)

Canterbury City (New)

The City of Cardiff (New)

Chichester DC (2010)

Cornwall (New)

East Riding of Yorkshire (2014)

Eden DC (2014)

The City of Edinburgh (2014)

Hackney (2012)

Hinckley & Bosworth BC (2014)

Kent CC (2013)

North Yorkshire CC (2012)

Oxfordshire CC (2014)

Preston City (2014)

South Lanarkshire (2013)

Staffordshire CC (2012)

Warwick DC (2013)

One unnamed English unitary (as non-subscriber to Socitm Insight, Socitm is not revealing this council)

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Stuart Jessiman (not verified)

Submitted on 29 October, 2015 - 13:38
I have just finished conducting a research exercise as part of a Council site redesign. Two of the home pages from this list by chance I selected as part of the 15 sites I showed users to gauge reaction and to find out if what worked and what didn't. These two sites did not rate high. I don't want to name names, but it was the degree of colour or navigation complexity that generated a 'thumbs down'. My work is not exhaustive and I continue showing users sites with different takes on presenting information and structuring navigation. I just found this list a little surprising.

Jon Spall (not verified)

Submitted on 2 January, 2016 - 02:13
I absolutely agree with Stuarts comments. I only wish that I had happened across this site before as my input may have influenced more decisions, but some of the websites 'awarded' are at best confusing and at worst unusable. I think maybe one should look through the eyes of the end user and not the designer? Just my 2 pennies!

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