Belfast seeks £250k digital transformation partner

Written by Sam Trendall on 9 April 2019 in News
News

City council plans website overhaul

Belfast City Hall   Credit: Macnoloete/CC BY 2.0

Belfast City Council is looking for a partner to help deliver a two-year digital transformation programme worth up to £250,000.

The authority wishes to appoint a supplier to help “design and implement a multi-channel customer hub… including modernisation of the council’s website”.

The new online hub will adopt a “wide and shallow approach to managing customer services”, Belfast said. The goals of the project include delivering cost savings and other efficiencies, while also meeting “the expectations of the city’s citizens in delivering services which are centred on their needs”.

The council added that: “It wishes to take an agile service design approach to transformation in order to make significant and accelerated progress to meet these key aims.”

In addition to the design and implementation work of the new website, the chosen supplier will be tasked with conducting a review of the authority’s cleansing and waste services, with a view redesigning them in an agile way. 

The commercial partner will also be expected to “transfer knowledge to allow the council to continue service design in other areas”.

Work – which is due to get underway later this month – is expected to take place in phases over the next two years. The budget for the project is expected to be in the range of £200,000 to £250,000.

Bids for the work are open until 16 April.

About the author

Sam Trendall is editor of  PublicTechnolog

Share this page

Tags

Categories

CONTRIBUTIONS FROM READERS

Please login to post a comment or register for a free account.

Related Articles

MoD goes straight to Microsoft for first-of-its-kind £20m Azure deal
21 May 2020

Department says it was necessary to skip competitive process and award contract – which includes early access to Microsoft products – directly to vendor

Fewer frameworks and more ministerial muscle – how government can make good on its SME agenda
2 July 2020

The results of techUK’s annual GovTech SME Survey suggest the Digital Marketplace has made a positive impact on access to the public sector tech market but, according to Henry Rex, there are...

Bradford Council looks to chatbots
1 July 2020

Authority considers deployment of technology to reduce use of phone and face to face support

Related Sponsored Articles

Gloucestershire Hospitals NHS Trust Quickly Responds to COVID-19 with Citrix
18 June 2020

Locked down and forced to close clinics, the hospital trust enabled 2,000 employees to work from home and maintain continuity of services within 48 hours

University of Cambridge delivers business continuity with sustainable IT
11 June 2020

University of Cambridge chose Citrix Workspace to deliver an efficient, sustainable desktop, and gained work-from-home continuity when Covid-19 struck

Use Your Own Device is the fast track solution the UK Government needs to mobilise its staff
28 May 2020

Stephen Twynam of Citrix argues that by adjusting Bring Your Own Device to Use Your Own Device, the sentiment shifts and the negative connotations of BYOD are alleviated