Concerns raised over council ICT investment

Written by Colin Marrs on 8 January 2015 in News

A lack of investment in ICT is undermining local authority service delivery, according to three quarters of senior decision makers.

A poll, carried out by supplier Eduserv, found respondents believed that a lack of resources and focus is undermining the ability of local government to deliver online services.

And one in four said that their organisation has no strategic plan for bringing services online.

Andrew Hawkins, local government director at Eduserv said: “Councils appear to be playing catch-up in delivering services that meet the expectations of digital users.

“Whilst it is disappointing that so many council’s feel their current services are being undermined by a lack of investment in IT, it’s encouraging that they recognise this and want to use IT to improve future service delivery.”

The survey also found that only 48% of respondents believed that the focus of ICT should be on cutting costs.

Hawkins said: “While in many cases moving services online or to the cloud can have financial benefits for the organisation its important this isn’t the key driver – the main priority should be on improving services for residents.

“Most councils seem to recognise this and now is the time for council leaders to deploy greater resources for an effective strategy to deliver the changes needed.”

The research found overwhelming support for the use of IT to improve and deliver council services (79%).

More than three quarters (77%) of those responsible for delivering services said that a shortfall in investment is making it hard to do their job effectively.

Share this page



Please login to post a comment or register for a free account.

Related Articles

Contact-tracing success rate drops
26 June 2020

Data shows declines in the proportion of both confirmed cases and their contacts being reached by tracers

DWP’s ‘serious IT challenges’ pegged as key cause of disparity in benefits system during coronavirus crisis
3 June 2020

Chair of arm’s-length body praises government response but identifies lower payments for recipients of legacy benefits as one of several ‘rough edges’

Rees-Mogg claims ‘compromises of virtual parliament are no longer necessary’
2 June 2020

Motion from leader of the House of Commons will be voted on today, as MPs from all parties voice opposition

Related Sponsored Articles

Interview: CyberArk EMEA chief on how government has become a security leader
29 May 2020

PublicTechnology talks to Rich Turner about why organisations need to adopt a ‘risk-based approach’ to security – but first make sure they get the basics right

Accelerating sustainability in the age of disruption
21 May 2020

HPE shows why organisations are increasingly seeking to understand and consider the environmental impacts of their IT purchasing decisions