DWP spends £5m to manage applications
Department invests in contract to deliver ‘full-stack visibility’
Credit: Chris Young/PA Wire/PA Images
The Department for Work and Pensions has awarded a contract worth a potential £10m to better manage its estate of applications.
The deal with US-headquartered cloud monitoring firm Dynatrace came into effect on 31 December. It runs for an initial term of two years, at a value of a little over £4.9m.
This could be extended for a further period of 24 months, to take the worth of the deal up to a potential £9.8m.
Dynatrace, which has a UK base in Maidenhead, has been tasked with helping the DWP monitor and manage software to help maximise performance.
“DWP requires a strategic application performance management tooling capability to allow full-stack visibility across all DWP’s applications and also real user monitoring, allowing knowledge of the applications user’s experience,” the department said.
It added that it requires a service that cover its entire estate, including both front- and back-end applications
“The capability must allow for full stack management of the applications for DWP to have full visibility of how the user population is experiencing a specific digital service provision,” the department said.
Dynatrace describes it technology as “the industry’s most complete, all-in-one software Intelligence platform, comprising application performance monitoring, infrastructure monitoring, digital experience and business analytics with a deterministic AI engine at the heart of the solution”.
Central department stresses importance of ‘highest standards’, given its role in ensuring others’ compliance with regulation
Platform will go live with assessment providers next summer
PublicTechnology met with the recently appointed Heather Wheeler, who reveals that overcoming difficulties with tech has been ‘an absolute joy’ – although she still appears to have some...
Agency will deploy software to bring implement robotics as part of key online services