Minister pledges to improve access to Covid testing ‘via non-digital routes’

Written by Sam Trendall on 10 December 2020 in News
News

Users are encouraged to use online platform, but DHSC insists other methods can be used

Credit: Katie Collins/EMPICS Entertainment

A minister at the Department of Health and Social Care has said that the government wants to “improve the accessibility of [coronavirus] testing via non digital routes”.

The primary method for booking a test and receiving the results is the online GOV.UK platform which tells visitors “if no tests are available online, do not call helplines to get a test; no extra tests are available through the helplines”.

Asked in a written parliamentary question from Labour MP Cat Smith how people without an email address could access home-testing services and receive results, care minister Helen Whately first said that they could ask a friend or family member to assist.


Related content


“There are a number of ways individuals can access testing without a mobile phone number or email address,” she said. “Individuals can ask someone they trust who has a mobile number or email address, for example a family member, to book a test or receive their results.”

Despite the advice on the GOV.UK website, Whately said that, if using another person’s contact details “is not possible”, citizens can, via a landline phone, ring the helpline and book a test, and then later use it to receive results.

She said: “Individuals can contact 119 in England, Wales and Northern Ireland and 0300 303 2713 in Scotland to book a test at their nearest test site and to receive their results, either via a call back to a landline or by contacting 119 once the results are available.”

The minister added: “We are working to further improve the accessibility of testing via non-digital routes.”

 

About the author

Sam Trendall is editor of PublicTechnology

Tags

Share this page

Tags

Categories

CONTRIBUTIONS FROM READERS

Please login to post a comment or register for a free account.

Related Articles

Related Sponsored Articles

Stopping Cyber Attacks in Higher Education
19 April 2021

Higher Education institutions are some of the most consistently targeted organisations for cyberattacks. CrowdStrike explores the importance of the right cybersecurity measures. 

Avoid Infrastructure Paralysis: Six benefits of moving legacy Oracle workloads to the cloud
6 April 2021

There are many reasons to keep your Oracle workloads running on local servers. But there are even more reasons to move them to the cloud as part of a wider digital transition strategy. Six Degrees...