Minister pledges to improve access to Covid testing ‘via non-digital routes’
Users are encouraged to use online platform, but DHSC insists other methods can be used
Credit: Katie Collins/EMPICS Entertainment
A minister at the Department of Health and Social Care has said that the government wants to “improve the accessibility of [coronavirus] testing via non digital routes”.
The primary method for booking a test and receiving the results is the online GOV.UK platform which tells visitors “if no tests are available online, do not call helplines to get a test; no extra tests are available through the helplines”.
Asked in a written parliamentary question from Labour MP Cat Smith how people without an email address could access home-testing services and receive results, care minister Helen Whately first said that they could ask a friend or family member to assist.
“There are a number of ways individuals can access testing without a mobile phone number or email address,” she said. “Individuals can ask someone they trust who has a mobile number or email address, for example a family member, to book a test or receive their results.”
Despite the advice on the GOV.UK website, Whately said that, if using another person’s contact details “is not possible”, citizens can, via a landline phone, ring the helpline and book a test, and then later use it to receive results.
She said: “Individuals can contact 119 in England, Wales and Northern Ireland and 0300 303 2713 in Scotland to book a test at their nearest test site and to receive their results, either via a call back to a landline or by contacting 119 once the results are available.”
The minister added: “We are working to further improve the accessibility of testing via non-digital routes.”
Minister says mandating isolation is ‘right course of action’
Poor use and presentation of information means government has ‘missed chances to save lives’, according to report from Full Fact
Study from non-profit SCDI identifies narrow opportunity to invest in innovation
Programme leader Dido Harding says use of outside help is being reduced although will continue to some extent
Defence Medical Services (DMS) is pursuing ground-breaking digital, data and technology transformation which will revolutionise Tri-Service healthcare provision to over 135,000 Armed...
OneTrust presents the reasons why your organisation should invest in privacy management - and offers three easy tips for getting started
The remote-first world has seen email being relied on more than ever as a core communication mechanism - but with 93% of IT leaders acknowledging a risk to sensitive data, what steps should be...
One Trust breaks down the modular approach of the new SCCs