Scotland outperforming rest of UK on digital public services, report finds
Study commissioned by Scottish Government identifies areas of potential improvement to catch up to Nordic countries
Scotland is performing above the European average in the move towards digital public services, but more work is needed on the “building blocks” of good digital government to catch up with Nordic countries, according to a new study.
The report, produced by consultancy Capgemini Invent and commissioned by the Scottish Government, found that Scotland scored 67% on key benchmarks for digital public services, compared to 54% for the UK as a whole and against 59% on average for the EU.
But while Scotland performed well, Nordic countries remain leaders in digital government, with Denmark scoring 10 percentage points higher than Scotland.
The report compared eight major ‘life events’, such as starting a business, moving house and studying, concluding that Scottish entrepreneurs enjoy good digital public services, but many local services need improvement.
Public finance minister Ben Macpherson said: “Scotland is working to become a digital leader in an interconnected world, and the coronavirus pandemic has made clearer than ever the importance of good digital public services. This report confirms that we’re already ahead of the game when it comes to digital public services and I want to make sure we build on that progress.”
He added: “We recognise the researchers’ recommendations for how we can improve further, and we are currently consulting on our draft digital strategy which contains plans to address many of these points. We will continue to work with other European countries to learn from their experiences and share our own.”
Jane Morrison-Ross, CEO of digital industry trade body ScotlandIS, said: “We live in a Scotland where digital underpins our most important public services to deliver a healthier, more environmentally conscious, wealthier and inclusive nation. This report recognises our progress, but there is more to do and the Scottish Government is already working towards these goals with partners. Together we can take the learnings from the report and continue to create a digital Scotland that is good for the people, the economy, the environment and the government.”
Julia Lopez invites civil servants to put forward proposals for potential £50k support
A recent study finds that the pandemic has boosted budgets – but legacy tech remains a big barrier to progress
Digital chief Harriet Green tells PublicTechnology Live event that department has focused on specialisms, rather than the generalist skills the civil service recruitment process is...
Government plan pledges use of common standards and development of new identity platform
SolarWinds explains how public sector organisations can make the most of their hybrid IT investments - delivering services that are both innovative and reliable
There are many reasons to keep your Oracle workloads running on local servers. But there are even more reasons to move them to the cloud as part of a wider digital transition strategy. Six Degrees...
Higher Education institutions are some of the most consistently targeted organisations for cyberattacks. CrowdStrike explores the importance of the right cybersecurity measures.
Engage Process explains how to ensure that process remains at the heart of your management programs - and how to keep undue pressure from those processes