When new legislation required the Civil Aviation Authority needed to develop an entirely new service for the registration of drones, the organisation turned to agile delivery methods and principles.

The model was something of a new direction for the regulator, and it was supported on the journey by partner BJSS. In this short clip, delivery manager Nilesh Shah discusses some of the major lessons learned during the project, and what advice he would give to others embarking on agile development programmes.

The full, 20-minute discussion - which covers the end-to-end project, from the initial policy imperative, through research and developmentand onto continuous improvement of the live service - is available here to view for free simply by completing a 30-second registration process.