HMRC head encourages use of online services as committee probes lengthy call-waiting times
Jim Harra tells MPs that any ongoing delays in telephone service are unrelated to homeworking or last month’s major outage
NHS picks suppliers for £200m voice recognition and digital dictation framework
A total of 12 firms feature across four lots on deal that runs for an initial term of two years...
FCDO signs £10m deal for support of government’s Secret IT system
Supplier appointed to two-year contract to provide services to government-wide Rosa service
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EXCL: HMRC reviews contact-centre resilience after ‘multiple service incidents’
Assessment was commenced shortly after five days of outages – but identified ‘no immediate concern’, according to supplier
ONS makes list of best workplaces
Statistics agency is only public sector entity to feature in rundown of the country’s leading employers
Scotland’s top tech adviser grilled by MSPs over ‘colossal’ salary
Mark Logan claims £200k pay packet is value for money and cites hundreds of hours of free work he has delivered
‘Better, smaller and fairer’ – Cabinet Office taps £50k consultancy to ‘turbocharge’ transformation
Reform programme is intended to deliver a ‘slimmed-down, high-performing department’ by 2025
Department for Education offers £120k for leader to oversee all things tech
Remit of senior roles covers IT kit throughout the central department, the wider education sector, and the supplier landscape
Scottish Government strives to save Amazon Inverclyde location
Minister vows to ‘leave no stone unturned’ in bid to safeguard 300 jobs at facility run by tech giant in coastal town of Gourock
Government may need ‘levers to balance supply and demand’ as reliance on wireless connectivity grows
Prime ministerial advisory body maps out scenarios to enable policymakers to ‘stress-test’ ideas
MoD has spent £300m on digital transformation contracts, minister says
Ministry has 117 incumbent engagements covering digital, data and security
Digital skills ‘a huge challenge’ for Levelling Up department
Permanent secretary says DLUHC has a plan to help address need for expertise, including a dedicated pay framework
Senior exec sought to lead government digital and data strategy
Cabinet Office unit seeks strategy and projects leader – in a role advertised as a 10-year assignment
NHS health-inequalities body flags up potential of apps and digital services
Technology could help address ethnic inequality – but better collection of data is needed, report finds
Only three services remain on GOV.UK Verify as closure nears
Latest update reveals that the vast majority of government users have now migrated from soon-to-close authentication tool
Companies House: ‘We’re transforming every aspect of our operation’
Chief executive Louise Smyth looks ahead to a year of change
Home Office signs £40m deal to support data and analytics
Department looks to enhance use of data products
Government study finds big rise in proportion of people who feel unsafe online
The first half of 2022 saw a significant spike in the number of people that feel exposed to cyberthreats
NHS and HMRC among most-impersonated agencies by cyber-scammers
Cyber intelligence unit reveals the government brands most often cited in attempted fraud and hacking
‘Over time, some exams will move online’ – Ofqual chief
Head regulator cites importance of not rushing to use technology
HS2 signs £10m IT partner
Rail infrastructure project signs three-year deal with tech supplier
Government plans to expand departments’ powers to share personal data to support One Login
Proposals will allow for more information – potentially including highly sensitive special-category data – to be processed in identity-verification
Historic England admits ageing IT is feeling the strain
DCMS agency that manages listed buildings says that its work is being hampered by ‘underfunding’ of tech infrastructure
Government explores virtual queues for managing Dover lorry gridlock
DfT to lead project looking at potential use of tech in avoiding 20-mile backlogs of vehicles