HMRC head encourages use of online services as committee probes lengthy call-waiting times
Jim Harra tells MPs that any ongoing delays in telephone service are unrelated to homeworking or last month’s major outage
NHS picks suppliers for £200m voice recognition and digital dictation framework
A total of 12 firms feature across four lots on deal that runs for an initial term of two years...
FCDO signs £10m deal for support of government’s Secret IT system
Supplier appointed to two-year contract to provide services to government-wide Rosa service
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Competition regulator names new chief executive
Sarah Cardell will lead the CMA – whose duties include tackling anti-competitive practices among tech giants
Government property plans hamstrung by ageing tech and data inadequacies, MPs find
Public Accounts Committee also casts doubt on value-for-money of hubs programme
Seven million people signed up for NHS app last year
Number of prescriptions ordered via app doubles as new features are rolled out
HMRC leader: ‘We have an ambitious digitisation agenda – and we need to stay on course’
Deputy chief executive reflects on the department’s operations in an ‘ever-more connected world where money can move across continents in minutes’
Government looks to boost resilience with new strategy and dedicated leader
Existing initiatives in cybersecurity picked out as shining example of cooperation with commercial sector
NS&I plans technology transformation
Chief executive discusses ambition to ensure a ‘strong, resilient infrastructure’ for national savings bank
Government property chief on the importance of ‘deciding what hybrid working is and isn't’
Mark Chivers considers the possible impact of new ways of working on government’s estates strategy
‘A challenge and a huge opportunity’ – Charity Commission readies new online account
Head of charities’ registry looks forward to a year of tech progress
GDS boss: ‘We’ve faced difficult decisions about which opportunities we can viably go after with our resources’
Tom Read looks ahead to a year in which the agency hopes to help the UK climb back up the digital government rankings
Digital function leader picks ‘attracting and retaining top talent’ as biggest challenge
CDDO leader Megan Lee reflects on the issues facing her colleagues in delivering ambitious transformation objectives
ONS looks to ‘overhauled and truly modern population statistics system’
National statistician discusses desire to provide government with census-type data more than once a decade
‘A collective sigh of relief’ – former minister remembers millennium bug panic
Gisela Stuart, whose brief included civil contingencies, recalls the havoc that was expected – and failed to materialise
Government efficiency drive will place ‘greater emphasis on digital technology’
Civil service COO Alex Chisholm reflects on the biggest achievements of 2022 and the challenges of the year ahead
Staff at HMRC in-house IT firm to transfer to BT in £50m network deal
Work to support planned closure of RCDTS Ltd continues as department signs contract with telecoms firm
National Archives head: ‘Organisational culture and cohesion is vital in the digital age’
Jeff James reflects on delivering major digitisation work while working in lockdown conditions
‘Like changing an aeroplane engine in flight’ – Met Office boss on delivering a new supercomputer
Penelope Endersby looks back on a year of difficult decisions and extreme weather
Cost-of-living crisis: Warning issued over ‘data poverty’
Labour MP warns over risk of ‘new and deep inequalities’ created by varying access to mobile internet
GDS more than doubles income in FY22
Digital agency records almost £80m in fees, Cabinet Office accounts reveal
IPA chief on how government and industry need to collaborate to transform
Nick Smallwood runs the rule over major projects’ progress in 2022, and looks to the year ahead
UK to build new national database of poisoning cases
Public health agency signs contract for rapid development of revamped application
Extremism increasingly spread via mainstream apps and sites, government research finds
MoJ-backed study concludes that specialist sites and the dark web are no longer the only means of online radicalisation