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HMRC finds strong support for online Child Benefit claims – but ‘digital by default’ would cause problems for one in five users

17 May 2023

Department publishes findings of study conducted ahead of planned digitisation initiative

Government urged to update product safety standards for internet age
15 May 2023

Parliamentary committee laments pace of progress so far in changing rules

Whitehall shared-services implementation requires funding and focus, MPs warn
9 May 2023

Public Accounts Committee warns that lack of support could imperil delivery

More Content

MPs press Treasury on source of funding for £400m buyout of satellite firm

28 April 2023

Committee chief claims that government has refused to answer or otherwise dodged questions about OneWeb purchase

HMRC ramps up crypto crime capabilities with £850k software tool

21 April 2023

Tax agency acquires software to help ‘keep pace with new developments’

DWP and software firms exploring retirement savings platforms for self-employed – pensions minister

22 February 2023

Laura Trott claims that automatic enrolment remains unsuitable for freelances – but other digital options may have a part to play

HMRC plans to offer online claims for Child Benefit by end of 2023

13 February 2023

Department aims to build on digitisation work enabling citizens to view details of existing claims

Government offers £120k for leader of Public Sector Fraud Authority

8 February 2023

Newly established data-centric entity begins recruitment for first permanent head

More than 850,000 filed online tax return on HMRC deadline day

2 February 2023

Department reveals that tens of thousands completed annual process ‘with minutes to spare’

HMRC seeks finance chief to manage £1bn digital and IT spend

24 January 2023

Role comes with salary of £130,000 and remit to advise department on major tech investments

DWP signs £100k deal to ensure accessibility of Universal Credit digital services

23 January 2023

Consultancy brought in on two-year contract to deliver audits and recommend improvements

HMRC seeks complete ‘digital fingerprint’ of online interactions to help fight fraud

19 January 2023

Tax agency engages with suppliers that could provide tools to capture and analyse a wide range of user data

Companies House recruits for digital and data leadership duo

19 January 2023

Senior positions offer potential six-figure salaries

Cabinet Office migrates data as Covid fraud hotline is wound down

18 January 2023

Dedicated reporting tools for coronavirus-related scams are being shuttered and case information transferred to law-enforcement entity

MPs doubtful on customer-service impact of HMRC digitisation

17 January 2023

Public Accounts Committee report is ‘not convinced plans will sustainably reduce demand for traditional channels’

NCSC and law enforcement investigate major Royal Mail cyberattack

16 January 2023

Incident, which has been linked to Russian ransomware group, has left customers unable to send items overseas

EXCL: HMRC reviews contact-centre resilience after ‘multiple service incidents’

13 January 2023

Assessment was commenced shortly after five days of outages – but identified ‘no immediate concern’, according to supplier

HMRC leader: ‘We have an ambitious digitisation agenda – and we need to stay on course’

3 January 2023

Deputy chief executive reflects on the department’s operations in an ‘ever-more connected world where money can move across continents in minutes’

NS&I plans technology transformation

30 December 2022

Chief executive discusses ambition to ensure a ‘strong, resilient infrastructure’ for national savings bank

Valuable advice – inside the Government Office for Technology Transfer

21 December 2022

The newly established GOTT aims to help agencies realise the value of their assets. Its chief executive explains all.

HMRC estimates 100,000 missed calls during web and helpline outages

9 December 2022

Department issued communications advising traders not to travel to ports while services were impacted

Financial services reforms look to bring crypto inside regulation

9 December 2022

Government proposals aim to support the greater use of digital assets in the investment sector

‘We’re not a remote-working organisation’ – spending watchdog head

8 December 2022

NAO chief Gareth Davies tells MPs that, while auditors now spend less time onsite, in-person fieldwork remains essential  

MPs bemoan lack of assessment of major projects

6 December 2022

Reports on progress of big transformation and infrastructure programmes are patchy and often lacking in detail, according to PAC

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