Does the public sector need a new plan for digital?

At the start of pandemic, almost all public sector organisations had a plan for how to pursue digital transformation, and most had made progress in doing so. But the urgent adoption of digital technologies has played such a key part in the government’s coronavirus response that – for better or worse – all those plans may now have gone out the window. In a report looking into the factors that contributed to the successes and failures of digital government during the pandemic, the Institute for Government concluded that the government’s digital crisis response “could represent a ‘new normal’ for ways of working and delivering services.”

This may mean that the transformation path needs to be replotted, as the last year has cast fresh light on what organisations previously thought were their priorities. As lockdown restrictions are cautiously eased and life slowly returns to normal, the challenge for the public sector will be to come up with a new plan that cements the progress of the last year, while establishing what pre-pandemic objectives still have value for the long-term.

This webinar will look at:

  • How automation will impact the work of government
  • The surge in demand for digital services and its implications
  • Whether government bodies can retain transformation plans put in place before coronavirus
  • How to increase data capability across the public sector
  • The role of technology in hybrid working


Tuesday, 20 April, 2021 - 10:00 to 11:00
United Kingdom

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