Watch on demand — Civil service: will automation free up your creativity?

Government departments – and the wider public sector – are already making widespread use of automation technologies. HM Revenue and Customs has used robotics to undertake tens of millions of transactions, the Department for Transport has deployed machine learning to help scour the media landscape for stories its policymakers need to know about, and natural language processing assisted the UK’s Brexit negotiation team in sifting through documents.

There are countless further opportunities to transform not only the delivery of services, but also policymaking, operations, and internal functions such as HR and finance.

But automation and artificial intelligence bring with them significant challenges. The use of algorithms remains on an uncertain legal and ethical footing – especially in the context of supporting citizen services. There will also, as always, be technical challenges in delivering the smooth and cost-effective adoption of new technologies, and ensuring interoperability with existing platforms.

And the biggest hurdles of all may be cultural; both citizens and the public sector workforce retain misgivings about the implications of automation technology.

In this webinar discussion, brought to you by PublicTechnology and SAP, an expert panel of government and industry representatives explored:


• Current uses of automation – success stories and challenges faced
• The key areas where technology could assist in future
• The major barriers to adoption, including technical, operational, legal, and cultural issues
• How will automation change the working lives of public servants?
• What does this mean for citizens?

 

Speakers:

 

Jacqui Leggetter
Head of Integration, DWP Digital

Amadeus Stevenson
Data/Technology Lead at NHS AI Lab, NHSX

Satpal Biant
Head of Public Sector, SAP UK & Ireland

Sam Trendall
Editor, PublicTechnology

 

Register to watch

Please note that by accepting our terms and conditions you are agreeing to share your contact details with the author of this white paper, in accordance with our privacy policy published at http://www.dodsgroup.com/privacy-policy.

Tags

Categories

Related Articles

Government strengthens cryptocurrency regulation
21 January 2022

Advertising of assets to be overseen by financial services watchdog

SMEs rush to sign up for Scottish Government digitisation funding scheme
21 January 2022

Applications closed early after strong uptake for £25m programme

Can government destroy its legacy?
20 January 2022

As much as half of government’s near-£5bn annual spend on IT is dedicated to the maintenance of ageing or unsupported tech. A range of digital leaders tell PublicTechnology about the...

Consultants still comprise one in four Test and Trace workers
20 January 2022

Efforts to reduce reliance on external providers have had an impact