Digital Self-Service in the Public Sector

Since the introduction of the Government Transformation Strategy (2017), public sector organisations have set out to transform the relationship between citizen and state. But a recent survey found that only 8% of participants are ‘very confident’ in their organisation’s readiness to respond to digital challenges, and when it comes to digital self-service, only 37% of respondents said they were happy with the strategy in place. 

This report from GOSS Interactive outlines the results of the survey, provides case study examples, and offers recommendations for organisations looking to deliver successful digital strategies. 


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