Webinar: How to Design a Government Service

In this webinar, hear from the Civil Aviation Authority and its delivery partner BJSS on how it developed a service for resgistering drones.

The 20-minute discussion covers the entire journey - from the initial legislative imperative, through research, design, development and, finally, continuing the iterate the live service.

For the CAA, building the service was among its first explorations of using agile processes and methodologies. The organisation is now embracing these approaches more widely, and our participants also discuss how to embrace cultural change, and what lessons were learned during the process.

This video is now available to view and download on demand – and completely free of charge

Simply complete the registration form below and you will be directed to the video.


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