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‘Feel confident to probe’ – AI buying guide to help councils HMRC plans £1bn CRM system to form ‘backbone of customer management’ MoJ seeks people and capability chief to lead transformation and shared services Government reveals AI vs human tests for policy reports – but who won? ‘Possible market distortion’ – government taps watchdog for advice on £136m Post Office subsidy for Horizon replacement Ofcom bans call-diversion technique and claims move makes UK ‘world-leader’ Gen AI tool for councils to ‘turn blurry maps and handwritten notes into clear, digital data’ HMRC council tax agency hopes to address backlog with cloud and digital upgrades, minister claims

Features

7 Minutes
Communities, housing and planning Features

‘Local authorities can become the orchestrators of change’

Sam Trendall April 3, 2025
An annual study from Socitm shines a light on the new, and familiar, tech trends currently shaping frontline public services. PublicTechnology talks to the sector body to find out more. […]...
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‘The people who are affected are the ones that should be making decisions about how data gets used’

March 11, 2025

Action hero? Experts examine government’s grand AI plan

February 25, 2025

‘Councils are at the forefront of embracing and utilising digital tech’ – how the LGA is bringing SME innovation to local government

January 30, 2025

Assessing salaries, reforming controls, and account management for departments – what’s new in ‘the new GDS’

January 24, 2025

Opinion

6 Minutes
Government and politics Highlights Opinion

Failing to secure public trust could derail government’s AI agenda

April 22, 2025

Local government leaders must give permission and support to digital colleagues to create the right future

April 16, 2025

AI tools will transform the policy profession for the better

February 27, 2025

AI isn’t scary: Lessons from Ealing Council

February 11, 2025

Martha Lane Fox: This is a comprehensive reboot of how the UK government does tech

January 23, 2025