The business case for IT upgrades and a surfeit of sign-ins – five things we learned about the future of digital government
At techUK’s recent annual public sector tech conference, government’s digital leaders discussed their plans for the months ahead and the challenges they currently face. PublicTechnology listened in.
Cabinet reshuffle: What does it mean for digital government?
Julia Lopez, the minister responsible for GDS and CDDO, has moved departments – but the digital...
‘Unsettling and very stressful’ – Home Office letter warns settled EU citizens of benefit cut-off
Following a government ‘data-matching exercise’ recipients of a recent government mail-out were...
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The innovation strategy should not be a minister saying ‘that one looks shiny’ – Dowden’s pragmatic plan
Minister for implementation pledges that the upcoming government innovation strategy will be a practical strategy to address problems
Enfield sees the benefits of cloud and insourcing
Borough council’s head of ICT Nadira Hussain talks about getting the best out of existing digital systems, upskilling staff and recruiting to new roles with insourced services. Gill Hitchcock reports
A month from the e-Referrals deadline, is the NHS ready for paper switch-off?
October 1 marks the ‘paper switch-off’ deadline. PublicTechnology looks at the stats to assess whether one of the health service’s flagship digitisation schemes is on track.
Crawley’s digital chief on why personalisation matters
The council’s new head of digital and transformation talks to Gill Hitchcock about expanding online self-service and the potential of AI
Inside the Canadian Digital Service – why immigration transformation represents its ‘first big opportunity’
In the second of our two-part feature, senior figures at the government transformation agency talk through the services it has built so far and how it intends to be ‘a bit more bold’ in its second year
Inside the Canadian Digital Service – how the transformation agency began life ‘on the corner of someone’s desk’
In the first of a two-part feature to mark the anniversary of its opening, PublicTechnology talks to a range of key figures from the Canadian Digital Service about how it came to be established, its role and remit, and what it learned from the experiences of GDS
Analyse and apologise – the six golden rules of social media in the public sector
A range of organisations from across the public sector share their thoughts and experiences on commuters, creativity, and the pros and cons of ‘Manc humour’
Why GDS is still losing the ‘parlour game’ of government
Martha Lane Fox and Mike Bracken, two of the key figures in the creation of GDS, believe the organisation remains stymied by major barriers in both the civil service and parliament
The doctor will virtually see you now – how one ‘forward-thinking’ GP surgery is embracing technology
Marple Cottage Surgery is leading NHS primary care by improving patient experience with video consultations. Gill Hitchcock finds out more
‘Good things happen when you play nicely’ – GDS takes a new tack
Director general Kevin Cunnington gives speech detailing how the organisation has ‘changed the way we work with departments’
Interview: London CDO Blackwell on why the capital must be ‘visionary, but pragmatic’
Two weeks on from the publication of the strategy to make London the world’s smartest city, the capital’s chief digital officer Theo Blackwell talks PublicTechnology through the plan and the key challenges ahead
Serious Fraud Office uses artificial intelligence to crack real crimes
Chief technology officer Ben Denison discusses how the organisation is using technology to get on top of increasingly vast and complex cases of bribery, fraud, and corruption
‘It can really bring to life the work we do’ – how the DWP got social media savvy
Digital engagement leaders tell PublicTechnology about the department’s use of Twitter and LinkedIn to interact with citizens and potential and current employees
Liam Maxwell: ‘Transformation is nothing to do with tech – it is about a change of business model’
Government's national technology adviser discusses why getting digital reforms through the machinery of government may require some help from Jason Bourne
Interview: government DDaT skills chief on her work to recruit and develop digital leaders
PublicTechnology talks to the head of capability for the civil service’s DDaT profession, Holly Ellis, about how the mantra of ‘do things once’ is being applied to help departments hire and train digital talent
By students, for students – digital life at the University of Lincoln
Director of digital student life Tom Wright tells PublicTechnology about how the university’s approach to social media is led by students
How Skype is ending isolation for NHS staff in Wales
After piloting the technology for non-clinical use, Gill Hitchcock reports on how primary care managers in south Wales are looking to overcome confidentiality issues to explore its potential for GP consultations
A Closer Look – assessing a mixed first year for the Government Transformation Strategy
Rob Driver of techUK looks at the big questions facing the government as it approaches the halfway point of its big-ticket digital and data plan
DVSA drives digital transformation to keep citizens and staff on the road
The Driver and Vehicle Standards Agency’s digital chief James Munson tells PublicTechnology about the organisation’s investments in people, technology, and a wide range of new services – and why that will not include an online theory test
GDPR: how did we get here, and what on earth happens next?
We are now, at last, all living in a GDPR world. PublicTechnology asks what – if anything – that means, and looks back on the journey we took to get here
How digital therapy is helping NHS patients in Lincolnshire
The head of Lincolnshire's steps2change service tells PublicTechnology about its use of online CBT and how the digital therapy landscape might evolve