Cost challenges identified for local government ID verification

Written by Colin Marrs on 16 August 2016 in News
News

More work is needed to establish the costs and savings from extending the government’s identity verification service to local government, according to the Government Digital Service.

The GDS said that discovery work carried out with local authorities examined transaction costs for three services - taxi licensing, concessionary travel and residential parking permitting.

While the work established the benefits of transforming these services, it did not yet reflect the cost of making the changes and maintaining GOV.UK Verify for local authorities.

In a blog post, the GDS said: “Services are delivered by multiple people and sometimes multiple departments in each local authority.

“In some cases, parts of the service are entirely outsourced, so it was difficult for those authorities to estimate the total cost (both in terms of time and money) for those parts of the service.

“In fact, no authority – even those that came well-prepared for the session – was able to provide a definitive cost for every step of their service.”

GDS will now run a number of pilot projects to test the system and drill down into costs with a number of local authorities.

Share this page

Tags

CONTRIBUTIONS FROM READERS

Please login to post a comment or register for a free account.

Related Articles

Interview: CDDO chief Lee Devlin on the ‘move from being disruptive to collaborative’
23 May 2023

In the first of a series of exclusive interviews, the head of government’s ‘Digital HQ’ talks to PublicTechnology about the Central Digital and Data Office’s work to unlock £8bn...

DfT declines review of undigitised DVLA processes for citizens with health conditions
2 June 2023

MPs found that ‘inefficient’ manual processes contributed to a pandemic backlog of driving licence applications from those with notifiable medical needs

DWP processing 60 online PIP claims per day as tests of digital service remain small-scale
1 June 2023

Department began piloting limited use of online system in October 2020

Ex-intelligence chief ‘appalled’ at ministers’ use of private messages
1 June 2023

Former GCHQ and Home Office leader David Omand expresses disapproval of use of WhatsApp and other platforms for government business

Related Sponsored Articles

Proactive defence: A new take on cyber security
16 May 2023

The traditional reactive approach to cybersecurity, which involves responding to attacks after they have occurred, is no longer sufficient. Murielle Gonzalez reports on a webinar looking at...