G-Cloud 9 discovery phase finds users often resort to manual processes

Written by Rebecca Hill on 21 October 2016 in News

The discovery phase of the next iteration of the cloud procurement platform has found that users struggle with ineffective searches, producing audit trails and difficulty comparing suppliers.

G-Cloud 9 discovery phase identifies confusion among users: Photo credit: Flickr, Dennis Hill

According to a blogpost on the Digital Marketplace blog, the discovery phase of G-Cloud 9 – which is now complete – found there were a number of areas that needed more work.

Related content

GDS told to increase security guidance in G-Cloud 9
The culture around cloud: why it matters and how it’s holding you back

These included that searching the database is not intuitive, with the G-Cloud catalogue “frequently [returning] unexpected results”.

This makes it difficult for buyers to find a product or service that matches what they need, and leads to users having to make guesses in order to use the search function.

“There is no shared terminology for the way G-Cloud products and services are being described. Suppliers often describe the same types of services in a variety of ways,” the post said.

“This inconsistency in language makes it more difficult for buyers to find what they need. Suppliers told us that they resort to guesswork to find the keywords buyers are using when searching for services.”

Users also said that they found it hard to compare and evaluate suppliers’ service listings and are resorting to manual methods of comparison here, too.

In addition, the organisation of products and services doesn’t always match the way users think about those products and services.

The Digital Marketplace team said it planning to research changing the categories so they are more in line with the way users define services.

Further problems found during discovery include a lack of clear guidance for users and an inability to create an audit trail as part of the procurement process within G-Cloud.

The latter problem is again causing users to resort to a manual process of taking screenshots and creating spreadsheets, and the team plans to carry out research to understand what information is being captured to create audit trails.

G-Cloud is now moving into its alpha phase, which will look at ways of addressing these problems and continue user research, the post said.

Share this page



Please login to post a comment or register for a free account.

Related Articles

Can the GDS innovation strategy deliver a lasting legacy for government?
14 August 2019

Government's new Innovation Strategy set out ambitious proposals to update processes, eliminate ageing kit, and embrace emerging technologies. PublicTechnology caught up with...

Are government's major tech projects on track?
20 September 2019

The annual report on the Government Major Projects Portfolio includes assessments of a range of big-ticket IT initiatives. We take a closer look at three experiencing differing fortunes

Related Sponsored Articles

The age of virtualisation
17 September 2019

After more than 20 years of stability, networks are going through a period of dramatic transformation. BT looks beyond the hype at the real benefits of virtualisation.

Digital Transformation: Connecting and protecting with perfect predictability
10 September 2019

How can you stay ahead in the fast-paced world of digital technology? BT describes how it's a matter of focus... 

How to stay ahead of a changing threat landscape
3 September 2019

The security threat landscape is confusing and changing rapidly – there’s so much out there, how do you understand where the true risks are? BT offers insight from their own experience

The cyber security skills challenge: Hiring for tomorrow
27 August 2019

Organisations must alter their approach to cyber security recruitment in order to combat the global shortage of security professionals, writes BT