Government builds new online planning appeals service

Written by Sam Trendall on 2 July 2019 in News
News

Pilots of digital platform to begin in July

Credit: Crown copyright/Open Government Licence v3.0

The Planning Inspectorate is building a new online appeals service. 

The digital platform, which will be piloted later this month, will replace the incumbent Appeals Casework Portal.

The new service (pictured above) will allow companies to create accounts for use by their entire organisation, meaning “multiple people can access and work on cases”, the government said. The incoming system will also allow users to track appeals in train and access documents online, as well as issuing reminders of upcoming deadlines. Moreover, the Planning Inspectorate claimed that submitting appeals, questionnaires, and other information will be easier for businesses, citizens, and local authorities.

Trials of the new platform – across a selection of pilot cases in East Sussex, West Sussex, and Kent – will begin toward the end of this month.


Related content


Tom Warth, product manager at the Planning Inspectorate, said: “The new online service represents a complete redesign of the way we receive appeals and how users interact with us. A key goal for the new portal is to ensure the appeals we receive are valid on submission thereby reducing the number of incomplete cases we currently handle that require valuable time and effort to resolve.”

He added: “We have designed the new portal so that we receive a valid appeal every time and to ensure the service is simple to use. We’ve worked in close collaboration with users and the Government Digital Service to ensure the service meets the highest standards across government.”

The inspectorate works with appeals related to local planning-permission decisions for both buildings and larger infrastructure projects. Operating as an executive agency of the Ministry of Housing, Communities and Local Government, it employs 700 staff at offices in Bristol and Cardiff, as well as a roster of about 100 freelance contractors.

 

About the author

Sam Trendall is editor of PublicTechnology

Share this page

Tags

Categories

CONTRIBUTIONS FROM READERS

Please login to post a comment or register for a free account.

Related Articles

Related Sponsored Articles

Why you need to understand your application landscape before you transform your network
13 August 2019

Migrating to the cloud or moving to a future network can be a risky business. BT explains how managing applications is important for end user experience, productivity and for understanding and...

Build the network your business needs to thrive
6 August 2019

BT presents a new eGuide, looking at how to build infrastructure able to support growth both now and into the future 

Trends to Watch: Network Services
30 July 2019

BT spoke with Ovum's Brian Washburn about the network trends taking place in 2019, covering SD-WAN, NFV, hybrid networking and cloud connectivity services 

How CIOs are shaping their networks for a digital future
23 July 2019

BT walks through how CIOs are riding the wave of new network technology like SD-WAN, NFV, Cloud and Hybrid to shape their network for a digital future