Government builds new online planning appeals service
Pilots of digital platform to begin in July
Credit: Crown copyright/Open Government Licence v3.0
The Planning Inspectorate is building a new online appeals service.
The digital platform, which will be piloted later this month, will replace the incumbent Appeals Casework Portal.
The new service (pictured above) will allow companies to create accounts for use by their entire organisation, meaning “multiple people can access and work on cases”, the government said. The incoming system will also allow users to track appeals in train and access documents online, as well as issuing reminders of upcoming deadlines. Moreover, the Planning Inspectorate claimed that submitting appeals, questionnaires, and other information will be easier for businesses, citizens, and local authorities.
Trials of the new platform – across a selection of pilot cases in East Sussex, West Sussex, and Kent – will begin toward the end of this month.
- Government unveils £7.5m funding and training scheme to boost local authority digital work
- MHCLG digital chief: ‘I want us to be proud plumbers’
- Local Digital Fund dishes out £1.25m to 16 councils in first investment round
Tom Warth, product manager at the Planning Inspectorate, said: “The new online service represents a complete redesign of the way we receive appeals and how users interact with us. A key goal for the new portal is to ensure the appeals we receive are valid on submission thereby reducing the number of incomplete cases we currently handle that require valuable time and effort to resolve.”
He added: “We have designed the new portal so that we receive a valid appeal every time and to ensure the service is simple to use. We’ve worked in close collaboration with users and the Government Digital Service to ensure the service meets the highest standards across government.”
The inspectorate works with appeals related to local planning-permission decisions for both buildings and larger infrastructure projects. Operating as an executive agency of the Ministry of Housing, Communities and Local Government, it employs 700 staff at offices in Bristol and Cardiff, as well as a roster of about 100 freelance contractors.
Authority considers deployment of technology to reduce use of phone and face to face support
Government unveils package of £700m to support post-Brexit border arrangements as it launches major comms campaign
A third of homes across the Scottish capital have been equipped with the next-generation connectivity technology
The UK has tended to only introduce data-protection laws in conjunction with EU legislation and, according to Ray Walsh from ProPrivacy, the post-Brexit world may see the country prioritise...