City of Edinburgh Council has launched a dedicated customer service Twitter account as part of a channel shift strategy.
Government bodies are set to get access to a new range of open source applications for desktop, mobile and cloud after a deal signed by the Crown Commercial Service.
Aberdeen City Council’s digital transformation manager talks about his work on digital with other councils and companies.
A council has hit out at a heatmap claiming to show digital exclusion by local authority area for using “outdated” information.
James Norman asks what local authority ICT departments can do to avoid being circumvented in public cloud decisions.
Hampshire County Council has worked on the development of new software allowing social workers to access details from other services.
Councils have been urged to help shape new rules governing the telecoms and broadband market across Europe.
The Local Government Association has called on chancellor George Osborne to provide extra funding for digital transformation in local authorities in the forthcoming spending review.
Bristol City Council has used the Local Authority Software Applications (LASA) framework to commission supplier Civica for a £1.9m project to provide software to manage its housing stock.
The government’s Network Services framework, potentially worth up to £2bn, has gone live, with 61 suppliers selected.
The availability of public sector services through digital self-service is predicted to grow 310% over the next three years, according to new research.
The jury is “still out” on the government’s attempts to get citizens using digital public services by default, Mike Bracken has acknowledged.
The UK public sector is the only one in Europe to provide mobile-friendly websites across domains, according to research released by the European Commission.
UK local authorities last year issued almost four times the number of mobile devices than in 2010, according to research.
A digital transformation project by Norfolk County Council is running almost 5% over budget after delays which threaten the council’s Public Service Network accreditation.
Central government is set to launch a national procurement allowing public sector bodies to access infrastructure capable of carry voice and video calls as well as data.
The proportion of citizens using the internet weekly to check information about government services doubled between 2013 and 2014, according to new data.
The industry representative group for the Public Services Network is rebranding itself in order to campaign on wider issues relating to information services in the public sector.
Phil Gibson, head of trade organisation PSNGB, talks to PublicTechnology about the implications of today’s general election victory for the Conservative Party – and how continuing austerity is likely to drive further transformation of public service delivery through digital technology.
Plans unveiled yesterday to remove barriers to cross-border data sharing could help the development of public services, according to the European Commission.
The Local Government Association has launched an online resource for council staff to access guidance on using social media.